Privacy policy

Privacy Policy

1. Data Controller

The data controller is:

AZENTIA GmbH
Lilo-Herrmann-Ring 42, 71665 Vaihingen
Germany

Email: info@trekkasuite.com

2. Data Collected

We collect the following data when you use our site or make a purchase:

a) Data provided directly

  • First and last name
  • Email address
  • IP address
  • Payment information (processed by secure providers)

b) Data collected automatically

  • IP address
  • Browsing data (pages viewed, clicks, time spent)
  • Approximate location data
  • Cookie and pixel identifiers

3. Purposes of Processing

Your data is used to:

  • Process and fulfill your orders
  • Provide access to digital products
  • Manage customer support
  • Improve our services and our site
  • Perform statistical analyses

4. Legal Basis

We process your data on the following bases:

  • Contract performance (order and delivery)
  • Legal obligation (invoicing, taxation)
  • Legitimate interest (service improvement, security)
  • Consent (cookies, marketing, advertising)

5. Cookies and Tracking

We use cookies and similar technologies to:

  • Ensure the functioning of the site
  • Measure audience
  • Personalize content
  • Measure audience and analyze site usage

We notably use Shopify. You can manage your preferences via our cookie banner.

6. Data Sharing

We share your data only with providers necessary for the operation of the service:

  • Shopify (hosting and e-commerce)
  • Payment providers (e.g., Stripe, PayPal)

These providers may be located outside the European Union. In such cases, we ensure they provide appropriate safeguards (standard contractual clauses).

7. Data Retention Period

We retain your data:

  • Customer data: for the duration of the business relationship
  • Billing data: 10 years (legal obligation)
  • Marketing data: until consent is withdrawn

8. Your Rights

In accordance with the GDPR, you have the following rights:

  • Right of access
  • Right to rectification
  • Right to erasure
  • Right to restriction of processing
  • Right to object
  • Right to data portability

To exercise your rights, contact us at: info@trekkasuite.com

9. Complaints

You may file a complaint with a data protection authority, notably in Germany.

10. Data Security

We implement appropriate technical and organizational measures to protect your data.

11. Changes

We may modify this policy at any time. The current version is the one published on the site.